Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
For all Issues reported by vending machine & micro market customers eg. product not delivered, refunds etc.
Micro Market or Kiosk Issue
Product Spoiled
Report any spoiled products and request a refund
Required fields are marked with an asterisk*
{"xsrfToken":"13ece2fb421ff38293b9dfa8f8fb4a56adbec70f_lout","branding":{"id":"17","key":"cus","name":"Provender Customer Support Centre","portalBaseUrl":"/servicedesk/customer/portal/17"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to your Support Centre.","sharedPortalName":"Vending Support Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to your Support Centre.","sharedPortalName":"Vending Support Centre","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"17","key":"cus","projectId":10017,"serviceDeskId":17,"name":"Provender Customer Support Centre","description":"<p>For all Issues reported by vending machine & micro market customers eg. product not delivered, refunds etc.</p>","portalBaseUrl":"/servicedesk/customer/portal/17","onlyPortal":false,"reqTypes":[{"id":"280","name":"Any other coffee machine issue","descriptionHtml":"","callToAction":"Any other coffee machine issue","introHtml":"<p>Thank you for reporting an issue with this coffee machine.</p>","icon":10489,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[73],"key":""},{"id":"207","name":"Any other vending machine issue","descriptionHtml":"","callToAction":"Any other vending machine issue","introHtml":"<p>Thank you for reporting an issue with this vending machine.</p>","icon":10489,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[59],"key":""},{"id":"284","name":"Coffee machine would not accept payment","descriptionHtml":"","callToAction":"Coffee machine would not accept payment","introHtml":"<p>The coffee machine would not accept your payment method</p>","icon":10469,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[73],"key":""},{"id":"289","name":"Equipment Not Working","descriptionHtml":"","callToAction":"Equipment Not Working","introHtml":"<p>Report a problem with the equipment.</p>","icon":10508,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[70],"key":""},{"id":"605","name":"New Coffee Stock Request (restricted access)","descriptionHtml":"","callToAction":"New Coffee Stock Request (restricted access)","introHtml":"<p>For support users to order more coffee stock</p>","icon":10511,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[73],"key":""},{"id":"265","name":"New Product Request","descriptionHtml":"","callToAction":"New Product Request","introHtml":"<p>Request a new product</p>","icon":10498,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[70],"key":""},{"id":"290","name":"Payment Issue","descriptionHtml":"","callToAction":"Payment Issue","introHtml":"<p>Report any payment issues and request a refund if required</p>","icon":10547,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[70],"key":""},{"id":"197","name":"Product delivered was defective","descriptionHtml":"<p>Please enter the below information as accurately as possible. Once verified we will arrange for a full refund.</p>","callToAction":"Product delivered was defective","introHtml":"<p>Product paid for was defective eg. damaged or out of date</p>","icon":10508,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[73,59],"key":""},{"id":"291","name":"Product Feedback or Issue","descriptionHtml":"","callToAction":"Product Feedback or Issue","introHtml":"<p>Report any product related issue and request a refund if required</p>","icon":10496,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[70],"key":""},{"id":"263","name":"Product Spoiled","descriptionHtml":"","callToAction":"Product Spoiled","introHtml":"<p>Report any spoiled products and request a refund</p>","icon":10508,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[70],"key":""},{"id":"196","name":"Product was not delivered","descriptionHtml":"<p>Please enter the below information as accurately as possible. Once verified we will arrange for a full refund.</p>","callToAction":"Product was not delivered","introHtml":"<p>You paid for a product but it was not delivered by the vending machine</p>","icon":10500,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[73,59],"key":""},{"id":"283","name":"Report coffee machine out of stock","descriptionHtml":"","callToAction":"Report coffee machine out of stock","introHtml":"<p>Thank you for letting us know that this coffee machine is out of stock.</p>","icon":10486,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[73],"key":""},{"id":"206","name":"Report vending machine out of stock","descriptionHtml":"<p>Please enter the items that are out of stock below.</p>","callToAction":"Report vending machine out of stock","introHtml":"<p>Thank you for letting us know that this machine is out of stock.</p>","icon":10486,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[59],"key":""},{"id":"1200","name":"Smartfridge Not Working","descriptionHtml":"","callToAction":"Smartfridge Not Working","introHtml":"<p>Report a problem with the equipment.</p>","icon":10679,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10679","groups":[142],"key":""},{"id":"1201","name":"Smartfridge Payment Issue","descriptionHtml":"","callToAction":"Smartfridge Payment Issue","introHtml":"<p>Report any payment issues and request a refund if required</p>","icon":10679,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10679","groups":[142],"key":""},{"id":"1202","name":"Smartfridge Product Spoiled","descriptionHtml":"","callToAction":"Smartfridge Product Spoiled","introHtml":"<p>Report any spoiled products and request a refund</p>","icon":10679,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10679","groups":[142],"key":""},{"id":"190","name":"Vending machine would not accept payment","descriptionHtml":"","callToAction":"Vending machine would not accept payment","introHtml":"<p>The vending machine would not accept your payment method</p>","icon":10469,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[59],"key":""},{"id":"205","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"293","name":"Equipment Not Working (Email)","descriptionHtml":"","callToAction":"Equipment Not Working (Email)","introHtml":"<p>Report a problem with the MicroMarket equipment</p>","icon":10568,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[],"key":""},{"id":"189","name":"General support","descriptionHtml":"","callToAction":"General support","introHtml":"<p>Any support questions</p>","icon":10458,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"262","name":"Kiosk Problem","descriptionHtml":"","callToAction":"Kiosk Problem","introHtml":"<p>Thank you for reporting a problem with this micro market kiosk.</p>","icon":10469,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"266","name":"Product Not Listed","descriptionHtml":"","callToAction":"Product Not Listed","introHtml":"<p>The product selected is not shown at kiosk checkout</p>","icon":10523,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"264","name":"Product Out of Stock","descriptionHtml":"","callToAction":"Product Out of Stock","introHtml":"<p>Report any out of stock products</p>","icon":10486,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[],"key":""},{"id":"1199","name":"Test Only","descriptionHtml":"","callToAction":"Test Only","introHtml":"<p>Report a problem with the equipment.</p>","icon":10679,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10679","groups":[],"key":""},{"id":"200","name":"Vandalism","descriptionHtml":"","callToAction":"Vandalism","introHtml":"<p>Machine has been damaged</p>","icon":10503,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[],"key":""},{"id":"670","name":"Voicemail Support","descriptionHtml":"","callToAction":"Voicemail Support","introHtml":"","icon":10544,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""}],"reqGroups":[{"id":59,"name":"Vending Machine Issue"},{"id":70,"name":"Micro Market or Kiosk Issue"},{"id":73,"name":"Coffee Machine Issue"},{"id":142,"name":"Smart Fridge Issue"}],"orderMapping":{"73":[280,284,283,197,196,605],"70":[291,290,289,265,263],"142":[1200,1201,1202],"59":[196,197,190,206,207],"57":[190],"60":[200]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":17,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CUS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YWMzNGM2MS05NWUwLTQ0ZWMtYTRhMi03ODAwM2MyM2EwYTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTc5ODA3MjIwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzkxMjY3MDIwLCJuYmYiOjE3OTEyNjU4MjAsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.a5BXE_DaiQhJnyqpqUMCIqkC_O9zdie6Pb0ybJv36iI","targetCollection":"upload-user-collection-1798072200","endpointUrl":"https://api.media.atlassian.com","clientId":"9ac34c61-95e0-44ec-a4a2-78003c23a0a1","tokenDurationInMins":20},"locale":"en-US","i18nTranslations":{}},"reqCreate":{"id":263,"projectId":10017,"issueType":{"id":"10010","name":"Support"},"form":{"name":"Product Spoiled","descriptionHtml":"","callToAction":"Product Spoiled","intro":"<p>Report any spoiled products and request a refund</p>","instructions":"","icon":10508,"iconUrl":"https://provendshop.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10057","fieldConfigId":"10159","label":"Name","description":"Your name or the reporters name if you are raising this on behalf of someone else","descriptionHtml":"<p>Your name or the reporters name if you are raising this on behalf of someone else</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10058","fieldConfigId":"10160","label":"Contact Number","description":"Your number or the reporters number if you are raising this on behalf of someone else","descriptionHtml":"<p>Your number or the reporters number if you are raising this on behalf of someone else</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10910","fieldConfigId":"11067","label":"Micro Market Number","description":"Enter the micro market number which starts with MM and should be clearly visible.","descriptionHtml":"<p>Enter the micro market number which starts with MM and should be clearly visible.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10120","fieldConfigId":"10237","label":"Micro Market Location","description":"The location of this Micro Market eg Business Name and/or Suburb","descriptionHtml":"<p>The location of this Micro Market eg Business Name and/or Suburb</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Product Purchased","description":"Enter the product that was spoiled or out of date.","descriptionHtml":"<p>Enter the product that was spoiled or out of date.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Please tell us the problem with this product?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/17/create/263","requestValidateBaseUrl":"/servicedesk/customer/portal/17/validate/263","calendarParams":{"firstDay":0,"date":"2026-10-06T16:50:20+1100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YWMzNGM2MS05NWUwLTQ0ZWMtYTRhMi03ODAwM2MyM2EwYTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTc5ODA3MjIwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzkxMjY3MDIwLCJuYmYiOjE3OTEyNjU4MjAsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.a5BXE_DaiQhJnyqpqUMCIqkC_O9zdie6Pb0ybJv36iI","targetCollection":"upload-user-collection-1798072200","endpointUrl":"https://api.media.atlassian.com","clientId":"9ac34c61-95e0-44ec-a4a2-78003c23a0a1","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}