Vending Support Centre
  1. Vending Support Centre
  2. Provender Customer Support Centre

Provender Customer Support Centre

For all Issues reported by vending machine & micro market customers eg. product not delivered, refunds etc.

Vending Machine Issue

  • Product was not delivered

    You paid for a product but it was not delivered by the vending machine

  • Product delivered was defective

    Product paid for was defective eg. damaged or out of date

  • Vending machine would not accept payment

    The vending machine would not accept your payment method

  • Report vending machine out of stock

    Thank you for letting us know that this machine is out of stock.

  • Any other vending machine issue

    Thank you for reporting an issue with this vending machine.

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